Q1: What if I forget my password?

We can quickly email you a link to reset your password. Click here:

Q2: What types of payment do you accept?

We accept the following payment methods: Paypal, Credit cards: VISA, MasterCard, and American Express. We firstly recommend you use Paypal.

Q3: How long does the shipping take?

USA: 3-4 working days

Canada: 3-5 working days

Other Countries: 3-7 working days

Q4: Do you guarantee delivery time?

Because the post office handles your shipment, we cannot guarantee the exact time of delivery.However ,we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

Q5: How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

Q6: What if my order delivery was delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Q7: If I am not satisfied with the hair, can I return it?

You should contact us within 7 days if you are not satisfied with the item. Because we allow to return within 7 days product, Please keep the item in original condition.The refund caused by order cancellation, refund agreement or mediation will be process instantly from SuperNova account. However, it may take 7-10 business days for it to display on your credit card statement.